The $500 deposit is 100% refundable for any reason or no reason at all. We are well capitalized and not funding the company off of deposits. Really the deposit is just a sign of good faith so we can fairly prioritize product deliveries. We have a very low level of deposit refunds and all are processed within a few days of receiving the request.
As for payment terms, typically 3 months prior to your product being manufactured we are in touch to verify the order, arrange specific delivery logistics, quote the delivery costs and invoice the balance owing which is due within 30 days. Once the product ships from our Seattle factory, we provide tracking information to you. Installation on your end is pretty straightforward, here’s a summary video of how our field technicians can do it in less than an hour. Should you handle the installation yourself, we will provide you with more detailed videos and you will be assigned an Application Engineer who can live video chat with you at the time of install if you have any questions.
As for warranty, we offer an 8-year Limited Warranty. It is most certainly better than anything for a comparably powered gas engine and we aimed for it to be the best in the electric marine outboard sector.